Contact Us
How can I contact School and Office Direct?
Please contact us Monday - Friday, 8 A.M. - 5 P.M. EST, Toll-Free: 1-888-433-8447
E-mail Us at [email protected].
Returns
How do I return an item?
Again, please make sure you fully inspect your merchandise within one week of receipt. If you place an order for an item and it arrives as ordered, but you decide to return the item(s), you will be responsible for the shipping charges and restocking charges. You must contact us within one week to return items. 1-888-433-8447. Restocking charges range from 20%-30% and are charged by the manufacturer. In some cases we may be able to waive the restocking charges. Please be sure to review the items in your shopping cart carefully before checking out, as this may alleviate returned items.
What do I do if there are missing or damaged items in my shipment?
The most important thing to remember when receiving your order is to inspect it for damage and an accurate count as soon as it arrives. If there is a problem, please contact us at our toll-free number immediately. Please make sure you check any damaged cartons by removing the product(s) and physically inspecting the item(s). Make sure the bill of lading is signed accordingly if there are damaged or missing items; be as specific as possible when signing. The driver should allow you enough time to inspect your shipment. If the driver does not allow you time to inspect your shipment, please refuse the delivery and contact us immediately: 1-888-433-8447. You must inspect your merchandise within one week of receipt. If you find a problem with a damaged or incorrect shipment, please contact us immediately. We cannot be held responsible for damages or incorrect shipments, if you wait beyond one week after shipment to contact us.
Canceling an order
How do I cancel an order?
It is important that you contact us immediately to cancel an order. Please make sure to have your order number ready before calling. Once an order has shipped, you are responsible for all shipping and restocking charges. Since many items we sell are made to order, the manufacturer who makes these items may charge you a restocking fee even if the order has not shipped.
Payment
How do I use a purchase order to pay for my items?
We will gladly accept purchase orders from approved organizations such as public schools and government agencies. We must first approve your purchase order. Please fax a copy to 614-759-4486 or mail to P.O. Box 75, Summit Station, OH 43073 for review. The review process may take one to two days, however after your organization is approved, your order will be processed immediately. Once approved, the next time you use a purchase order with School Equippers, it will be approved immediately.